Choosing an HVAC contractor is an important decision that shouldn’t be made without doing some homework to make sure you’re making the right choice.
First, select a contractor who will ask you about your wants and needs and actually listen to you. With that tidbit, they should be able to present up to four options from which you can select.
When they schedule your installation, is it when you want to have it done, or when they can get to it? Will your contractor pull a permit on every job? Doing so will make certain that it meets all of your local codes.
HVAC system installation is not a DIY job and a successful installation requires a contractor that is skilled in many areas, from load calculation to piping and a bunch of steps in between. You could get the highest rated system, but if it’s not installed correctly you may not get ideal performance.
Here are a few other questions to help you make the best decision while researching your HVAC contractor.
Do they have NATE-Certification?
NATE (North American Technician Excellence) is the largest nonprofit certification organization for HVAC technicians. Certified technicians have proven their knowledge in the HVAC industry by passing real-world and rigorous tests developed by a committee of industry professionals. NATE-certified contractors have met the highest industry standards for knowledgeable installation and service. NATE certification will offer you peace of mind knowing your contractor has finished in-depth professional training.
Can they provide references or referrals?
A professional HVAC company ought to be able to provide you with a list of recent customers that you can refer to and tell you about the quality of their company’s work. Call their list of references and ask about their project and if they’d recommend their work.
There are also official sources online such as the Better Business Bureau and ACCA (Air Conditioning Contractors of America). The BBB allows you to read the consumer ratings of an HVAC contractor and you’ll view any customer complaints against a company. The ACCA is a nonprofit organization of more than 60,000 professionals and 4,000 businesses. Contractors found on ACCA are sure to be serious about their work and will be able to give referrals for previous work.
Another option is crowdsourcing referrals from your friends and neighbors or on your social media networks. These are normally the most useful recommendations because they are coming from people you know. You’ll find out who to talk with and which contractors to avoid. If you’re on nextdoor.com you can literally ask for recommendations from people right next door. Contractors count on positive word-of-mouth, so if someone you trust stands by them it’s likely they’ll do reliable work for you too.
Are they properly licensed and insured?
Not all states require licensure for heating and cooling contractors, but almost all of them do. It’s easy to search online to find out if your state requires a license so you know whether or not to ask for one when receiving quotes from a contractor. The reason most states require licenses is simply to keep you from using a company that uses less than qualified workers.
If you live in a state that requires licenses and the contractor you’re talking to doesn’t have one, it’s probably best to look elsewhere to help avoid any potential issues.
When do I bring up these questions?
The best time to ask questions and choose an HVAC contractor is right now, before something goes wrong with your system. Get your furnace looked at while it’s operating normally and schedule your annual maintenance.
Your family’s health, comfort and safety is our business at Hix Air Conditioning Service, Inc. in Muskogee. Our HVAC professionals would be happy to answer any and all of your questions. Call us at 918-682-8238. We look forward to becoming your partner in keeping your system running safely and efficiently.